Frequently Asked Questions

Creating a six5s account is straightforward. Visit the homepage, click the registration button and fill in your full legal name, date of birth, email address, mobile number and city of residence — whether that's Karachi, Lahore, Islamabad or anywhere else in Pakistan. Choose a strong, unique password, accept the Terms & Conditions and you're ready to proceed. The whole process typically takes under five minutes on both desktop and mobile.

You must be at least 18 years old — or the higher minimum age required by the operator's applicable licensing jurisdiction — to register and use six5s. This is a strict, non-negotiable requirement. Age verification documents are required during the KYC process, and any account found to belong to a person under the minimum age will be immediately closed. Do not attempt to register if you are underage.

KYC verification on six5s requires three categories of documentation. First, a valid photo ID — Pakistani users most commonly submit their Computerised National Identity Card (CNIC) or a valid passport. Second, proof of address such as a recent utility bill or bank statement dated within 90 days, showing your name and address. Third, proof of ownership of the payment method you use for deposits. All documents must be genuine, unaltered and clearly legible.

No. Each individual may hold only one account on six5s. Operating multiple accounts — whether in the same name, under different names or sharing a device with another person's account — is a serious breach of the Terms & Conditions. If multiple accounts linked to the same individual are detected, all affected accounts will be closed and balances may be forfeited. If you suspect a duplicate account exists in your name, contact support immediately.

On the six5s login page, click "Forgot Password" and enter your registered email address. You'll receive a secure password reset link within a few minutes — check your spam folder if it doesn't arrive in your inbox. Follow the link, enter and confirm your new password and log in as normal. If you no longer have access to your registered email address, contact support at [email protected] for assisted account recovery with identity verification.

Minimum deposit amounts vary by payment method and are displayed in the cashier section at the time of your deposit. As a general reference, minimum deposits typically start from PKR 500 to PKR 1,000 depending on the method selected. Cryptocurrency deposits may have different minimums expressed in the relevant digital asset. Always check the cashier for the current minimums before initiating a transfer, as thresholds can be updated periodically.

The cashier section of six5s shows all currently active deposit and withdrawal methods available in your region. Pakistani players are familiar with mobile wallets such as Easypaisa and JazzCash, instant bank transfer via Raast, and IBFT/bank transfer through institutions such as HBL, UBL, Meezan Bank and Bank Alfalah. These names are listed purely as familiar references — six5s does not claim that any of these providers endorse or officially support gambling transactions. Cryptocurrency options may also be available.

Withdrawal processing times on six5s depend on the method selected and whether any additional verification steps are required. In general, once a withdrawal request passes internal review, processing is initiated within 24 to 72 business hours. The time for funds to appear in your account then depends on the receiving payment method — bank transfers may take 1 to 3 additional business days. six5s does not guarantee specific timelines, and first-time withdrawals typically take longer due to mandatory KYC review.

Withdrawals may be placed on hold or declined for several reasons: incomplete KYC verification, a mismatch between your registered identity and the withdrawal account holder name, an active bonus with unfulfilled wagering requirements, suspected unusual account activity, or a pending security review. If your withdrawal is held, you will typically receive a notification explaining the next steps. Contact support at [email protected] if you need clarification on a specific transaction.

No. All deposits must originate from a payment account registered in your own verified name. Third-party deposits — where the sending account belongs to a different individual — are strictly prohibited under our Terms & Conditions and anti-money laundering obligations. If a third-party deposit is detected, the funds will be reversed and your account may be suspended pending investigation. This applies equally to mobile wallets and bank transfers.

Yes. six5s covers Pakistan cricket including bilateral Test, ODI and T20I series, Pakistan Super League (PSL) fixtures and all major ICC tournaments such as the Cricket World Cup, T20 World Cup and Champions Trophy. You can bet on match results, top batsman/bowler markets, total runs, over/under lines, live in-play markets and more. Markets are updated in real time and betting is typically available right up to the start of play and during live matches.

Live in-play betting allows you to place wagers on events after they have already started — for example, betting on the outcome of the next over during a PSL match, or which team scores next in a football game. Odds update dynamically in real time based on what is happening in the match. Markets may be briefly suspended during key moments (e.g., between deliveries or at goal kicks). A stable internet connection — 4G or better — is recommended for a smooth live betting experience.

six5s offers a comprehensive casino section including slot games, live casino tables (Blackjack, Roulette, Baccarat, Teen Patti), virtual table games and game show-style titles. Slot games display their RTP (Return to Player) percentage in the game info panel. Live casino games are streamed from professional studios with real dealers and are available around the clock. All games use certified random number generator (RNG) technology or live-streamed verified dealing.

If a match or event is abandoned, cancelled or postponed before the result is officially determined, the outcome depends on the rules for that specific market. In most cases, bets on abandoned matches are voided and stakes returned to your account balance. For events that are postponed and rescheduled within a defined window (typically 24 to 48 hours), bets may remain active. The precise rules are published in the sport-specific betting rules section of the Platform.

Yes. six5s supports accumulator (parlay) betting, which lets you combine multiple selections from different events into a single bet slip. Your potential payout is calculated by multiplying the individual odds together — making accumulators potentially high-reward. However, all selections must win for the accumulator to pay out. A single loss voids the entire bet. Accumulators are popular among Pakistani punters for combining cricket, football and other markets during busy international fixture schedules.

To claim the six5s welcome bonus, register a new account and make a qualifying first deposit that meets the minimum threshold stated in the current promotion terms (for example, PKR 1,000 or above). Ensure you opt in to the welcome offer during registration or at the cashier — some bonuses require an explicit opt-in before depositing. The bonus funds will be credited to your account automatically upon deposit confirmation, usually within a few minutes.

A wagering requirement — also called a rollover or playthrough requirement — specifies the number of times you must bet your bonus amount (or bonus plus deposit amount, depending on the promotion) before the resulting winnings become withdrawable. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place PKR 20,000 in qualifying bets before requesting a withdrawal. The exact formula varies per promotion and is always published in the promotion's specific terms.

No. Different game types typically contribute at different rates toward fulfilling the wagering requirement. Slot games commonly contribute 100%, meaning every PKR wagered counts in full. Sports betting may contribute at 100% on pre-match markets but potentially less on live markets. Live casino games, classic table games and roulette variants often contribute at a reduced rate — for example 10% — or may contribute 0% on certain bonus types. The contribution table for each promotion is published alongside the bonus terms.

All six5s bonuses carry an expiry date — typically between 7 and 30 days from the date of issue, though this varies per promotion. If the wagering requirement has not been fully completed by the expiry date and time, the bonus funds and any winnings generated from them are automatically forfeited. Your real-money balance is not affected. There are no extensions — so if you accept a bonus, make sure you have reviewed the timeline and can realistically complete the wagering within that period.

No. Bonus funds cannot be withdrawn directly — they must be converted into withdrawable cash by completing the stated wagering requirements. If you request a withdrawal while a bonus is active and wagering is incomplete, you will be offered the choice to either forfeit the bonus (and proceed with your real-money balance withdrawal) or continue playing to complete the requirement. Attempting to circumvent this process is treated as bonus abuse under our Terms & Conditions.

six5s uses 256-bit SSL/TLS encryption to protect all data transmitted between your device and our servers. Personal data including your KYC documents is encrypted at rest. Passwords are stored only in hashed form — no staff member can read your password in plain text. Access to personal data is restricted on a strict need-to-know basis with audit logging. For a full breakdown of how your data is handled, please review our Privacy Policy.

Log in to your six5s account, navigate to Account Settings and find the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits and net loss limits in PKR. Limits take effect immediately once confirmed. Reductions apply right away, but requests to increase a limit are subject to a mandatory cooling-off period before they activate — this deliberate delay is designed to protect players from impulsive decisions. You can also contact support to set limits directly.

Self-exclusion is a voluntary, binding decision to suspend your six5s account for a period of 6 months to 5 years. During self-exclusion, you cannot log in, deposit or place bets. The exclusion is processed promptly upon request and cannot be reversed before the elected period ends — there are no exceptions. To apply, go to Account Settings → Responsible Gambling → Self-Exclusion, or contact support at [email protected]. We take this commitment seriously and honour it without question.

If you suspect unauthorised access to your six5s account, act immediately: change your password from a secure device, then contact our 24/7 support team via live chat or email at [email protected]. Describe the suspicious activity and request a security review. Our team can lock your account while the investigation proceeds. We recommend using a unique, strong password for six5s that you do not reuse on other websites, and enabling any two-factor authentication options available in your account settings.

Online gambling is subject to legal restrictions in Pakistan, including the Prevention of Gambling Act, 1977. six5s does not claim to be licensed, approved or regulated by the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial authority. Users in Pakistan are individually responsible for determining whether accessing and using an online gambling platform is lawful in their specific situation before registering. Nothing on this page constitutes legal advice. Please review our full Terms & Conditions for additional context.